Privacy Policy

We respect your personal information and undertake to comply with applicable UK Data Protection legislation. We confirm that any personal details which you provide to us (or which are available on public registers) from which we can identify you are held in accordance with our Data Protection Registration Notification. When you place an order on the SepClean.co.uk Website, we consider the information you input as private. The information is kept on a secure server protected from outside parties.

We use the information only for the following purposes:

• processing your orders;
• for statistical purposes to improve the SepClean.co.uk Website and its services to you;
• to administer the SepClean.co.uk Website; and
• to notify you of BioPro products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999. In the event that you do not wish to receive promotional e-mails from us, please e-mail our Customer Service Representatives notifying us that you no longer wish to receive promotional details from us.

Messages should be addressed to sales@BioPro.co.uk with the subject “Remove Me From Your List” on the e-mail you send confirming the registered details to be removed.
You should be aware that if we are requested by the police or any regulatory or government authority investigating suspected illegal activities to provide your User Information and/or information concerning your activities whilst using the SepClean.co.uk Website we shall do so.
When you purchase online you are also included in our newsletter list to receive notice of promotions, specials and new additions to the SepClean.co.uk Website. You may unsubscribe from this news list by simply following the unsubscribe instructions in any e-mail received.
We aim to keep our records as current as possible and you may change or update our records at any time by e-mailing our Customer Service Representative
You have a right to request a copy of any information we hold on you for which we will charge a small fee, and to correct any inaccuracies.
Please check back frequently to see any updates or changes to our privacy policy.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the SepClean.co.uk Website, or the use by any other person accessing the SepClean.co.uk Website using your User Information.

Our Rights

We reserve the right to:
modify or withdraw, temporarily or permanently, the SepClean.co.uk Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Online Store Website; and/or
change the Conditions from time to time, and your continued use of the Online Store Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Online Store Website.
Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other BioPro Websites, resources or third party websites. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Purchase Of Products

Orders

All orders are subject to acceptance in accordance with our Order Acknowledgement Policy and availability. If the Product you have ordered is not available from stock you will not be able to place an order on the SepClean.co.uk Website. However, if an order is accepted for which there is no current stock you will be contacted by e-mail and will have the option either to wait until the item is available from stock or to cancel your order in accordance with our Cancellation Policy.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the SepClean.co.uk Website.
Please read about our Cancellation Policy and Return Policy detailed below.

Order Acknowledgement Policy

Your order will only be accepted and a legally binding contract entered into between us on despatch of the Product to you.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. BioPro reserves the right at any time after receipt of your order to accept or decline your order for any reason. BioPro reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over £500.00 (including VAT) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. SepClean.co.uk Store is a retailer to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the Products offered by BioPro.
The contract between you and us will be completed on the despatch of the Products ordered to you unless we have notified you that we do not accept your order or you have cancelled it in accordance with our Cancellation Policy.
The sale contract is therefore completed in England.
We reserve the right to reject any offer to purchase by you at any time.
Once you submit an order, we immediately prepare all stock items for delivery. You can cancel your order at any stage until delivery. If you would like to request the cancellation of an order, please provide:
Customer name
Order number
Date of your order
The Product Code and Quantity of the item you would like to cancel.
Please e-mail this information to sales@BioPro.co.uk. We promise to respond to your request as quickly as possible, usually within two working days. Please inform us of any cancellation at the earliest opportunity.

Return Policy

Every purchase comes with a 10 day money back guarantee, effective from the date you received your goods. If you want to return the Product in its original condition at your cost for any reason within this time you can arrange and will receive a refund. Goods are not sold on a trial basis. Claims for damage, non-functionality and mis-shipping must be made within ten days of receipt. After this date, and in all circumstances after 10 days, repair and not replacement will be offered.

Doesn’t Work?

BioPro stand by the high quality of all our Products.
Each Product will have been tested and inspected by an authorised person prior to delivery.
In the unlikely event of a problem all Products are sold with the full manufacturer’s warranty. The warranty period and service varies by Product.

Changed Your Mind?

All returns must be in excellent and resaleable condition and be authorised by BioPro through contacting sales@BioPro.co.uk. BioPro reserve the right to a partial refund if the goods are not in perfect condition on return All items must be returned in ‘as-new’ and unused condition, in any original packaging. Failure to return goods in this condition will affect the value of the refund.

Description Of Products

All details, descriptions and prices of Products appearing on the SepClean.co.uk Website are correct at the time when the relevant information was inputted. Although we aim to keep the SepClean.co.uk Website as up to date as possible, the information appearing on the SepClean.co.uk Website at a particular time may not always reflect the position exactly at the moment you place an order.

Payment

All prices are correct at the time of entering information. You will receive an electronic confirmation of our receipt of your order via e-mail. Payment can be made by any of the specified Payment Methods. Payment will be debited and cleared from your account at the despatch of your Product.
You confirm that the credit/debit card that is being used is yours.
All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Payment Methods

BioPro offers the following variety of payment methods:
Cheques: Made payable to BioPro Environmental Europe Limited and sent to BioPro Environmental Europe Limited, The Mills, Canal Street, Derby, DE1 2RJ. Please not that cheques will need to be cleared by our bank before despatch of the goods.

Credit Cards:

• MasterCard
• Visa
• American Express

Debit Cards:

• Maestro
• Debit Mastercard
• Visa Debit
• Visa Electron

Please be sure to provide your exact billing address and telephone number – the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.

Refusal Of Transaction

We reserve the right to withdraw any Products from the SepClean.co.uk Website at any time and/or remove, screen or edit any materials or content on the SepClean.co.uk Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time in our sole discretion.
We will not be liable to you or any third party by reason of our withdrawing any Product from the SepClean.co.uk Website whether or not that Product has been sold; removing, screening or editing any materials or content on the SepClean.co.uk Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
The eligibility to purchase Products on the SepClean.co.uk Website is limited to those parties who satisfy our Eligibility criteria. By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Credit Card Security

All orders are ‘encrypted’ to ensure safe transmission to us. We utilise secure server software (SSL) through SagePay to ensure your information cannot be read as the information travels over the Internet.

Eligibility

To be eligible to order Products on the SepClean.co.uk Website and lawfully enter into and form contracts on the SepClean.co.uk Website under English law you must register by providing your real name, phone number, e-mail address, credit card details and other requested information. Purchases on the SepClean.co.uk Website can only be made by those individuals aged over 18 years of age with a delivery address in the United Kingdom (excludes some commercial premises and PO Boxes) who meet these terms of eligibility, who have been issued a valid credit card by a bank acceptable to us, whose applications are acceptable to us and who have authorised us to process a charge or charges on their credit card in the amount of the total purchase price for any Products which they purchase. Anybody residing outside of the UK must contact BioPro at sales@BioPro.co.uk to agree the international delivery charges.

General

Intellectual Property And Right To Use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the SepClean.co.uk Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the SepClean.co.uk Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the SepClean.co.uk Website is strictly prohibited.
You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content in any media or means whatsoever.

Compliance With Laws

The SepClean.co.uk Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the SepClean.co.uk Website and any transactions conducted on or through the SepClean.co.uk Website.

Limitation Of Liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the SepClean.co.uk Website, we make no warranties, whether express or implied in relation to its accuracy.
The SepClean.co.uk Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the SepClean.co.uk Website, or any transaction that may be conducted on or through the SepClean.co.uk Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the SepClean.co.uk Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the SepClean.co.uk Website.
Notwithstanding any other provision in the Conditions, nothing herein shall limit your rights as a consumer under English law.
You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the SepClean.co.uk Website and any information provided to or taken from the SepClean.co.uk Website by you.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or
any special or indirect or consequential losses;
In any case whether or not such losses were within the contemplation of the parties at the date of the Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not effect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire Agreement

The Conditions (as amended from time to time) contain the entire agreement between the parties relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings or proposals, written or oral, between the parties in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of the Conditions. You confirm that, in agreeing to accept the Conditions by using the website or placing an order, you have not relied on any representation save insofar as the same has expressly been made a representation in the Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.